FAQs - Eat Smart, Move More, Weigh Less

Click on a question to be taken to the answer or scroll down to see the complete list.

Help! I can’t login to my online class.

General Questions

Can I attend the class on my smartphone, iPad, or tablet?
Yes! You may attend the class on your computer, laptop, smartphone, iPad or tablet. You are not required to have a microphone or a camera in order to participate in the program. All communication on the participant end is done through typing in the chat box on the screen.

Will I be able to attend class using my computer?
Eat Smart, Move More, Weigh Less Online classes are presented through Zoom. You will need speakers or earbuds to hear your instructor. You will not be seen or heard during class. Participants are not required to have a microphone or a camera in order to participate in the program. All communication on the participant end is done by typing in the screen’s chat box. return to top

Are onsite classes available?
Yes, onsite classes are available in select counties in North Carolina. If you are interested in organizing or attending an onsite class, please contact administrator@esmmweighless.com. return to top

Are class sessions recorded?
Yes, the class sessions are recorded. After week #1, attendance credit is only provided for attending the live class sessions. return to top

Can my instructor and classmates see or hear me?
No. Sessions are setup so that only the instructor is seen and heard during the live class. Participants are not required to have a microphone or a camera in order to participate in the program. return to top

Does my buddy have to be in my class?
Your buddy does not have to be in your class or be an Eat Smart, Move More, Weigh Less participant. You may find it helpful to have a buddy that is also a participant and connect with them online, at work, etc. return to top

In what time zone are the classes offered?
All classes are offered in Eastern Standard Time (EST, EDT). We offer a range of class times to accommodate participants in other time zones. return to top

Registration and Payments

When are classes offered?

Upcoming Class Series Schedule

Eat Smart, Move More, Weigh Less classes are held for consecutive 15 weeks unless there is an extension due to a state holiday. Multiple class times will be available for each class series. The deadline to register for each 15-week class series is the Friday before the first class.

To receive a reminder about future class offerings, click here: Remind Me.

New series begins the week of:

January 7, 2024
February 4, 2024
March 3, 2024
April 21, 2024
May 19, 2024
June 16, 2024
August 4, 2024
September 1, 2024**
October 13, 2024**
November 3, 2024**
**No class during the weeks of 12/22/24 and 12/29/24.
January 5, 2025
February 2, 2025
March 2, 2025
April 20, 2025
May 18, 2025
June 15, 2025
August 3, 2025
September 7, 2025
October 12, 2025***
November 2, 2025***
***No classes offered during weeks of 12/21/25 and 12/28/25

Can I attend a class other than the one I am registered for?
You must attend the class session that you select during registration. return to top

Can I get a refund?
We do not issue refunds. return to top

Can I transfer to another class day/time?
We honor transfer requests during provided that there is space available during Week 1 and Week 2 of your 15-week series. You will not be able to transfer to another class day/time after Week 2 of your 15-week series. return to top

Class Materials

What materials will I receive?
Following the conclusion of your first class session, you will receive an email with instructions for requesting program materials. Please contact administrator@esmmweighless.com with any questions. return to top

Getting Started

How do I join the class from my computer?

For detailed instructions, Zoom has created videos to review how to access the class and its features.

Click the link in your confirmation email you receive after completing class registration.
Your class link and meeting ID# will remain the same for the entire 15-week series.
You will need headphones, earbuds, or speakers to hear the instructor. It is not required for your device to have a microphone or a camera in order to participate in the program. return to top

How do I join the class from my mobile device?

Once the app is installed, simply click on the link or enter the meeting ID# in your confirmation email you receive after completing class registration.
Click here for detailed instructions to download the Zoom App.
If you have any technical issues with the Zoom application, please call (888) 799-9666, option 2 OR submit a request at https://support.zoom.us/hc/en-us/requests/new return to top

You will need headphones, earbuds, or speakers to hear the instructor. You do not need a microphone or a camera in order to participate in the program. return to top

Will my class link and password change each week?
No— your class link and meeting ID# will remain the same for the entire 15-week series. return to top

Are there tutorial videos to teach me how to use Zoom?
Yes – videos are available with instructions on how to use Zoom. return to top

Help! I can’t log into my online class.

If you have any technical issues please call (888) 799-9666, option 2 OR submit a request at https://support.zoom.us/hc/en-us/requests/new. return to top