FAQs

Click on a question to be taken to the answer or scroll down to see the complete list.

 

General Questions

Can I attend the class on my smartphone, iPad, or tablet?

Yes! You may attend the class on your computer, laptop, smartphone, iPad or tablet. You are not required to have a microphone or a camera in order to participate in the program. All communication on the participant end is done through typing in the chat box on the screen.

Will I be able to attend class using my computer?
Eat Smart, Move More, Weigh Less Online classes are presented through GoToTraining, which is part of GoToMeeting. This software is usually very easy to access on work computers without needing admin access. However, we recommend that you check with your employer about access to GoToMeeting on your work computer. You will need speakers or earbuds to hear your instructor. You will not be seen or heard during class. Participants are not required to have a microphone or a camera in order to participate in the program. All communication on the participant end is done through typing in the chat box on the screen. return to top

Are onsite classes available?
Yes, onsite classes are available in select counties in North Carolina. If you are interested in organizing or attending an onsite class, please contact administrator@esmmweighless.com.   return to top

Are class sessions recorded?
Class sessions are not recorded—they are live sessions.   return to top

Can my instructor and classmates see or hear me?
No. Sessions are setup so that only the instructor is seen and heard during the live class. Participants are not required to have a microphone or a camera in order to participate in the program.   return to top

Does my buddy have to be in my class?
Your buddy does not have to be in your class or be an Eat Smart, Move More, Weigh Less participant. You may find it helpful to have a buddy that is also a participant and connect with them online, at work, etc.   return to top

In what time zone are the classes offered?
All classes are offered in Eastern Standard Time (EST, EDT). We offer a range of class times to accommodate participants in other time zones.   return to top

Registration and Payments

Can I attend a class other than the one I am registered for?
You must attend the class session that you select during registration.   return to top

Can I get a refund?
We do not issue refunds.   return to top

Can I transfer to another class day/time?
We honor requests during Week 1 and Week 2 of your 15-week series. You will not be able to transfer to another class day/time after Week 2 of your 15-week series.   return to top

Class Materials

What materials will I receive?
During the first week of the program, all participants will be mailed an Eat Smart, Move More, Weigh Less magazine and journal, and instructions for completing your beginning/ending measurements. Please do not worry if you do not receive your program materials before your first class. Your instructor will review these materials during your first class.   return to top

Who should I contact if I do not receive my materials?
Please contact administrator@esmmweighless.com if you have not received class materials by the end of the first week of classes. return to top 

Getting Started

How do I join the class from my computer?
For detailed instructions, GoToTraining has created a video to review how to access the class and features.

  1. Click the link in your confirmation email you receive after completing class registration.
  2. Follow the directions on the screen and register for the GoToTraining session.
  3. Be sure to only enter your First Name and Last Initial (for example, Sarah M).
  4. You will receive an email each week from GoToTraining that includes the link you will use to join the weekly class.

You will need headphones, earbuds, or speakers to hear the instructor. You do not need a microphone or a camera in order to participate in the program. return to top

How do I join the class from my mobile device?

  1. Download the FREE GoToTraining App through your device’s App Store, Window Store or Google Play Store.
  2. Once the app is installed, simply click the link in your confirmation email you receive after completing class registration. You may also open the app and enter the session ID using these instructions.
  3. Follow the directions on the screen and register for the GoToTraining session.
  4. Be sure to only enter your First Name and Last Initial (Sarah M).
  5. You will receive an email each week from GoToTraining that includes the link you will use to join the weekly class.

You will need headphones, earbuds, or speakers to hear the instructor. You do not need a microphone or a camera in order to participate in the program. return to top

Will my class link and password change each week?
No— your class link and password will remain the same for the entire 15-week series.   return to top

Are there tutorial videos to teach me how to use GoToTraining?
Yes – videos are available with instructions on how to use GoToTraining.   return to top

Help! I can’t log into my online class.

If you have any technical issues please call (855) 352-9002 – available 24/7.   return to top