FAQs

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General Questions

Registration and Payment

Class Materials

Getting Started

Help! I can’t login to my online class.

General Questions

Can I attend the class on my smartphone, iPad, or tablet?
Yes! You may attend the class on your computer, laptop, smartphone, iPad or tablet. You are not required to have a microphone or a camera in order to participate in the program. All communication on the participant end is done through typing in the chat box on the screen.

Will I be able to attend class using my computer?
Eat Smart, Move More, Weigh Less Online classes are presented through Zoom. You will need speakers or earbuds to hear your instructor. You will not be seen or heard during class. Participants are not required to have a microphone or a camera in order to participate in the program. All communication on the participant end is done by typing in the screen’s chat box. return to top

Are onsite classes available?
Yes, onsite classes are available in select counties in North Carolina. If you are interested in organizing or attending an onsite class, please contact administrator@esmmweighless.com.   return to top

Are class sessions recorded?
Yes, the class sessions are recorded. After week #1, attendance credit is only provided for attending the live class sessions.   return to top

Can my instructor and classmates see or hear me?
No. Sessions are setup so that only the instructor is seen and heard during the live class. Participants are not required to have a microphone or a camera in order to participate in the program.   return to top

Does my buddy have to be in my class?
Your buddy does not have to be in your class or be an Eat Smart, Move More, Weigh Less participant. You may find it helpful to have a buddy that is also a participant and connect with them online, at work, etc.   return to top

In what time zone are the classes offered?
All classes are offered in Eastern Standard Time (EST, EDT). We offer a range of class times to accommodate participants in other time zones.   return to top

Registration and Payments

When are classes offered?

Upcoming Class Series Schedule

Eat Smart, Move More, Weigh Less classes are held for consecutive 15 weeks unless there is an extension due to a state holiday. Multiple class times will be available for each class series. The deadline to register for each 15-week class series is the Friday before the first class.

To receive a reminder about future class offerings, click here: Remind Me.

New series begins the week of:

  • October 15, 2023*
  • January 7, 2024
  • February 4, 2024
  • March 3, 2024
  • April 21, 2024
  • May 19, 2024
  • June 16, 2024
  • August 4, 2024
  • September 1, 2024**
  • October 13, 2024**
  • *No class during the weeks of 12/17/23 and 12/24/23.
  • **No class during the weeks of 12/22/24 and 12/29/24.

Can I attend a class other than the one I am registered for?
You must attend the class session that you select during registration.   return to top

Can I get a refund?
We do not issue refunds.   return to top

Can I transfer to another class day/time?
We honor transfer requests during provided that there is space available during Week 1 and Week 2 of your 15-week series. You will not be able to transfer to another class day/time after Week 2 of your 15-week series.   return to top

Class Materials

What materials will I receive?
During the first week of the program, all participants will be mailed an Eat Smart, Move More, Weigh Less workbook and instructions for completing your beginning/ending measurements. Please do not worry if you do not receive your program materials before your first class. Your instructor will review these materials during your first class.   return to top

Who should I contact if I do not receive my materials?
Please contact administrator@esmmweighless.com if you have not received class materials by the end of the first week of classes. return to top

Getting Started

How do I join the class from my computer?

For detailed instructions, Zoom has created videos to review how to access the class and its features.

  • Click the link in your confirmation email you receive after completing class registration.
  • Your class link and meeting ID# will remain the same for the entire 15-week series. 
  • You will need headphones, earbuds, or speakers to hear the instructor. It is not required for your device to have a microphone or a camera in order to participate in the program. return to top

How do I join the class from my mobile device?

  1. Once the app is installed, simply click on the link or enter the meeting ID# in your confirmation email you receive after completing class registration.
  2. Click here for detailed instructions to download the Zoom App.
  3. If you have any technical issues with the Zoom application, please call (888) 799-9666, option 2 OR submit a request at https://support.zoom.us/hc/en-us/requests/new return to top

You will need headphones, earbuds, or speakers to hear the instructor. You do not need a microphone or a camera in order to participate in the program.   return to top

Will my class link and password change each week?
No— your class link and meeting ID# will remain the same for the entire 15-week series.   return to top

Are there tutorial videos to teach me how to use Zoom?
Yes – videos are available with instructions on how to use Zoom.   return to top

Help! I can’t log into my online class.

If you have any technical issues please call (888) 799-9666, option 2 OR submit a request at https://support.zoom.us/hc/en-us/requests/new.   return to top